Rockford, Illinois' leader in consumer safety & trust

• Ensure everyone’s safety.
• Get the name of the person(s) driving the other vehicle(s) involved along with their phone number, driver's license, vehicle license, insurance information. 
• Try to obtain any witness' name and number. 
• Note the location, time and date. 
• Take pictures. 
• Notify the police and your insurance agent immediately.

Contact Benny and Sons for a free collision repair estimate.

Contact the Insurance Company responsible and let them know where the vehicle is and/or where it is going and ask for a claim number. The Insurance Company can examine your vehicle anywhere you choose to send it.   

Call the shop and give them the claim number. From this point on, the shop will negotiate on your behalf to insure that your vehicle will be returned to pre-loss condition. Benny and Sons coordinates with all major insurers to streamline your collision repair claims.

No. Illinois law states your only obligation is to choose the shop of your choice and inform the insurance company where the vehicle is going.

The Insurance Company responsible for paying for your repairs is also responsible for paying the tow bill to the shop of your choice. If the Insurance Company selected a shop and you prefer to go elsewhere, they are still obligated to pay for the additional tow.

Follow this 9-step checklist and the chances of poor repairs will be minimized.

1. Do not accept delivery of your vehicle without an itemized final bill. The shop is required by law to provide you an itemized repair invoice detailing what was actually done (not just an estimate of repairs). Included in the itemized statement will be codes designating the type of parts used. Verify that those parts are OEM factory parts and are indicated on the statement or in the warranty. Also included will be the total repair cost along with a record of payments received. Make sure you receive a written copy of their lifetime warranty.
2. Schedule a "Walk Around" with the shop's service advisor and have him point out each item on the final bill showing the OEM factory parts and explain the various procedures performed. The engine compartment should be opened and/or the trunk compartment with the carpet pulled back to show any hidden repairs.
3. Stand back. Does the paint match? Are there any dirt particles or swirl marks in the painted area? Is the texture even?
4. Look at the repaired panels listed on the final repair invoice. Are the panels straight and smooth? Are the lines that run the length of the vehicle straight? Look for sand scratches and/or "islands," circles around the repaired area that show up a week to 30 days after the vehicle was painted. This will occur if the panel was improperly prepared or primed.
5. Look at the exterior trim. All the trim should have been removed prior to painting. Look for tape marks and/or signs of paint around the edges of the trim and windows.
6. If your vehicle had frame or suspension damage, get a copy of the alignment and a printout of the electronic frame measurement for your records. Ask for an explanation of the numbers before and after.
7. Look under the vehicle in the area of the repairs for rust coating.
8. Look inside the vehicle's trunk and/or engine compartment for proper seam sealing that matches the factory seam sealing on the opposite side. Have the bolt heads been touched up? Are all the screws and bolts in each area that attach a component to the vehicle the same color and style? These are all telltale signs of attention to detail in a quality repair.
9. If the repair bill was large (over $4,000) or if repairs included an alignment or framework, any reputable shop will recommend you take the vehicle for a test drive before paying.

Yes.  Contact our exclusive Mobile Claims Service™ and we'll come to you… so you can get back to your life. It's fast…it's easy… and it's free when we do your repairs!

Yes, we will be happy to help you arrange a rental car while your repairs are being completed.  

Yes — PDR is available for qualifying dents where the paint is intact.

Benny and Sons have the kind of facility, equipment, personnel and training to restore your vehicle properly to pre-loss condition within industry standards. Your vehicle will be esthetically and structurally equal to its pre-accident condition.